SB
Sharn B

1 reviews | Active since Aug 2016

16 Aug 2016, 09:31

Paid up Account

<p>Hi</p> <p>I have paid up my account through DMC , on the 11 August 2016. Account ********** 840425 It was ok for FNB to update my profile as a bad payer and get declined with every application I have made for 7 years . I now want my paid my letter and ws told I must wait 45 days for FNB to provide me with 1. I think it is madness to wait so long after I have had such horrible service that is suppose to so Innovative . I am disgusted with with the Robotic SERVICE I have encounted since I have had this dumd account . Please send me my paid up letter ASAP and close my account and in future when I have a 862 SCORE . Do not put me on any marketing to gain business that you will need</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Aug 2016, 11:50
Official

Good Day

Thank you for taking my call earlier,please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.The reference for your complaint 992464

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)