PAID TWICE-ID *** 080-UNHAPPY FNB CLIENT

Paid R11 901 which went of mechant speedpoint machine while on their receipt showed error, the mechant refused to release the meat that i was buying for catering I the decided to borrow funds and pay twice which this time the network was good and their receipt showed approved in other words i paid twice. I went out at Brooklyn FNB I was told to complete a form and send an email together with the form to ***. 5 days has now expired no refund or communication from FNB when i follow up im told to resend an email.

I still dont understand how FNB business app work that one cannot reverse transaction. IM upset that I need to wait for another 10 days to wait for them to reverse the payment.

Will it be reversed? Do i need to wait for another 5 days with no response

Iam in hospitality industry and my business was affected by covid as a result one operate with a minimum cashflow and I dont have unlimited cashflow to wait for PLUS 11K to be withheld by the bank

Please pay us back the money so that we can operate