JM
Jimmy M
1 reviews | Active since Apr 2014
09 Apr 2019, 10:18
Paid off Credit card
I had a Credit card with you that was paid off around August 2018. I have called 4 times already asking for a clearance between you and the bureau and this hasn't been done. I have missed 2 properties because of this!
I paid off the R15k but you say I have 9 payment arrears?!
Please sort this out I'm running out of patience!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
09 Apr 2019, 10:45Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply09 Apr 2019, 10:45
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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