Paid for 50GB FNB eSIM – No QR Code

I am extremely frustrated with the poor service I have received regarding my 50GB FNB eSIM purchase.

I successfully paid for the 50GB eSIM package, however, I have not received the QR code required to activate the eSIM. The QR code is not available on the FNB App (Connect tab), nor has it been sent to me via email.

I reported the issue on 29 February. I was also informed that the matter is being handled by the back-office/admin team, I still do not have access to the service I have already paid for.