Paid but no token

Item: FNB (First National Bank)
Rating: 2
Author: Kirstin A

I bought R500.00 electricity on the 13/04/16 with 5000 EBUCKS via the FNB APP on my smartphone, you have deducted my EBUCKS from my Account but I have still not received my token!!!!! I keep phoning and no one can help me - call reference Ry*** seriously I have paid you, now give me my token!!!!! I want an explanation or a full refund back TODAY

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

15 Apr 2016, 16:01

Hello Angel149,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 906433.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply15 Apr 2016, 16:01

Official