1 reviews | Active since Nov 2017
Ownership change
I bought what I thought was a new explora from ebucks shop when the techinician was trying to connect it it gave an error ownership mismatch. I was surprised to find out that the explora belonged to someone else and I had to first do ownership change. Firstly why do I have something that belonged to someone else , I don't want a second hand anything can you please come and collect this and give me my money back. I have never been so embarrassed requesting and paying these people for connection which did not happen so now I have to redo all of this at who's cost? I want my refund for the tech as well as if I have money to throw around.
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)