1 reviews | Active since Aug 2016
Overseas without card, cash for almost 10 days
<p>My personal and business cards had *****elant transactions, resulting in them being cancelled.</p> <p> </p> <p>8 days later, I'm obviously unable to pay for anything, nor drawing cash, nor move from where I am.</p> <p> </p> <p>FNB gave wrong advice, didnt order cards until 5 days after cancellation, does nto get back to me, still cannot give me a quote on how much delivery will be, cannot make a plan how to get cash to me, cannot tell me when and where my cards are in the process ... absolutely bad!</p> <p> </p> <p>BIDVEST offers a solution where if this happens to you, they will help you out by ensuring you have cash, while your card is on its way ... wish I had that service!!!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. Ref ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. Ref ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Hi Daffnie.
Thank you for logging a complaint. I've been logging 2 every day for the last couple of days ... it doesnt help.
Any dates we can work with?
Hi Daffnie.
Thank you for logging a complaint. I've been logging 2 every day for the last couple of days ... it doesnt help.
Any dates we can work with?
