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cedric.scheepers cedric.scheepers

1 reviews | Active since Aug 2016

13 Mar 2017, 20:30

Overseas without card, cash for almost 10 days

<p>My personal and business cards had *****elant transactions, resulting in them being cancelled.</p> <p> </p> <p>8 days later, I'm obviously unable to pay for anything, nor drawing cash, nor move from where I am.</p> <p> </p> <p>FNB gave wrong advice, didnt order cards until 5 days after cancellation, does nto get back to me, still cannot give me a quote on how much delivery will be, cannot make a plan how to get cash to me, cannot tell me when and where my cards are in the process ... absolutely bad!</p> <p> </p> <p>BIDVEST offers a solution where if this happens to you, they will help you out by ensuring you have cash, while your card is on its way ... wish I had that service!!!</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Mar 2017, 09:10
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. Ref ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)

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cedric.scheepers cedric.scheepers's update14 Mar 2017, 10:18
Reviewer Update

Hi Daffnie.

Thank you for logging a complaint. I've been logging 2 every day for the last couple of days ... it doesnt help.

Any dates we can work with?