1 reviews | Active since Aug 2016
Overseas without card, cash for 11 days
<p>My personal and business cards had *****elant transaction, resulting in them being cancelled ...</p> <p> </p> <p>Today marks the 10 of the 10th day without FNB helping. I'm abroad, without card, cash, unable to rent a card (which requires a card), pay for accomodation (which requires a card), pay for anything (as I ran out of cash), etc.</p> <p> </p> <p>BIDVEST offers a great product that caters for emergencies like this.</p> <p> </p> <p>FNB will respond to this by creatign a new complaint (which will eb my 10th probably), and will not be able to reply with an update.</p>
Good day Mr. cedric-scheepers
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours. I have reviewed the previous complaint and noted the urgency in terms of having to access your funds and the relevant business unit who will be investigating this matter have been advised that you need to have access to funds as you are abroad.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. cedric-scheepers
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours. I have reviewed the previous complaint and noted the urgency in terms of having to access your funds and the relevant business unit who will be investigating this matter have been advised that you need to have access to funds as you are abroad.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***