OVERPROMISED UNDER DELIVERED

Item: FNB (First National Bank)
Rating: 1
Author: ntokozo C

my partner and I did an online cipc registration we were promised 2 weeks ago that we will have a response within 3 business working days, but NOTHING! We called in & were told that the business banker (Lesego Modise) managing our application can only be reached by email. still NOTHING. No response

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

04 Sept 2018, 14:53

Good Day Ntokozo,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply04 Sept 2018, 14:53

Official

Good Day Ntokozo,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

ntokozo C's updateReviewer Update

03 Oct 2018, 12:11

Once again FNB has disappointed me, I sent an enquiry to Permissions department on the 25th of September, according to their automated response someone should have been in contact with me within 24hours! Till now my query has not been resolved. The only time they seem to act is if you make a public complaint, either then that it doesn't seem they care. I really regret opening a business account with FNB as now my business is delayed because of they lack of care for their customers

ntokozo C's update03 Oct 2018, 12:11

Reviewer Update