Overharged and no Service

<p>I tried to close my cheque account and was objection handled to take a lower cost account. As i haven't used the account i was told the existing fees will be waivered. Which it was. But the fees were charged AGAIN. I have called the complaints dept twice and as they do not get back to me. I keep on having to re explain the situation and still i have fees on my account. Complaints resolution doesn't matter to this bank. I kept an acc with them based on reversal of fees. I am at thr point wjere i just want to close the account.</p>