1 reviews | Active since Sept 2017
Overdue ETA on delivery of my cheque card
I had to log this complaint with regards to the poor service FNB have chosen in order to have my cheque card delivered in Johannesburg. I opened an account with FNB on Saturday, 2nf of September 2017. After the completion of my account, the administrative assistant informed me FNB will arrange to have my card delivered within 3-5 days. Today is the 14th of September!!! i actually ended up calling the courier company DSV after various attempts of struggling to speak to an agent. When I finally got through DSV Courier company, they informed me that they have been trying to get a hold of me and even gave me the number I was apparently called from. I went through my call log and did not have any missed calls from the provided number. i had to send FNB an online query with regards to this matter on 12/09/2017 and today is 14/09/2019...This will be my future choice of banking with the poor service. I don't know if I should go in personally to FNB, Sandton City branch or not because the card might just be with DSV then it would time wasted!!!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this to our attention.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
The complaint reference number is ***NF.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this to our attention.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
The complaint reference number is ***NF.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)