pN
phumudzo N

1 reviews | Active since Jan 2014

02 Nov 2015, 13:56

overdraft made available without my permission

I just recently find out ive got an overdraft that I didnt even sign for or request for that matter..on the 7th of august I accessed a temp loan via cell phone as I needed extra cash..apparently I could have pressed the overdraft option by mistake. .who made that decision of making overdraft available on my cell phone banking without my permission as I had declined it on the day that I app**** for my cheque account.so far on the system it shows the overdraft was app**** for via Internet banking, which I dont make use of or remember user name and password for that matter. Disappointed

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Nov 2015, 14:47
Official
Hello phumunet ,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 804116.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)