LN
Lindelwa N
1 reviews | Active since Feb 2011
27 Sept 2022, 21:36
Overdraft increase gone missing!!
I app**** for an increase to my overdraft on 20 September. It was approved and I received the customer agreement over email. It has been 7 days of me following up and being taken from pillar to post with consultants not knowing what is going on. Yesterday a secure chat consultant said they do not see any application on my profile! Yet when I try do a new application, it gets declined. Although my overdraft still appears on the previous amount, I do not want to be liable for monies I did not receive because the customer agreement was sent to me!!! What is going on at that bank????? I refuse to let this go without getting a clear explanation!
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FNB (First National Bank)'s replyOfficial
28 Sept 2022, 09:17 Good day Ms Lindelwa Nangu.
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF.
For further request, you can email us on the below email address:
Email address: *** Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF.
For further request, you can email us on the below email address:
Email address: *** Regards,
Hello Peter Complaints Team
Best regards,
FNB (First National Bank)'s reply28 Sept 2022, 09:17
Official
Good day Ms Lindelwa Nangu.
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF.
For further request, you can email us on the below email address:
Email address: *** Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF.
For further request, you can email us on the below email address:
Email address: *** Regards,
Hello Peter Complaints Team
Best regards,