Overdraft Facility expired due to bank negligence

<p>I app**** to transfer my accounts from Standard Bank to FNB on the 2nd of June 2016. I was offered an overdraft facility which i qualified for and submitted signed application on the 9th June. On the 23rd i was contacted that my 3 months bank statement was outstanding and submitted it @ 8:00am and received a confirmation email from FNB to that effect. To my surprise yesterday I find I don't have the facility and worse so, on contacting Premier banking was told I would have to go through the process again. To further add insult to injury upon a credit chedck they declined my application due to too many searchs on my profile. NEWS FLASH : I purchased a townhouse, car and changed my insurer over the past 3 months, there would be those searches as explained to the consultant yesterday. I have an excellent credit record and now due to the bank inefficiency to complete their own processes I not only get penalised, but am promised by the consultant she would escalate to credit manager and refer back to me on the same day. THAT HAS NOT HAPPENED!!!!!!!!!!!!!!! I am extrememly displeased by the fact that I transferred all my accounts to FNB and this is the service I now have to endure. </p>