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Charl M

1 reviews | Active since Oct 2014

28 Jun 2016, 08:31

Overdraft denied with no reason

<p>I app**** for an overdraft on my Gold Cheque account this last Friday at the Greenstone branch and it was denied. All the person behind the desk could tell me was that I am not eligible.</p> <p> </p> <p>I have a clean credit rating, I pay all my bills on time, have no judgements against me and am not in debt review. Saying that I am not eligible with no reason to give me is justnot good enough. Please can someone contact me ASAP!</p>

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Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jun 2016, 12:37
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 950725.

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply28 Jun 2016, 12:39
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 950725.

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)

CM
Charl M's update28 Jun 2016, 14:20
Reviewer Update

Thanks Melinda, appreciated.

I will change my rating if it is resolved in the branch tomorrow.

CM
Charl M's update29 Jun 2016, 11:11
Reviewer Update

Hi Melinda, all sorted in the branch. Turns out it was an error at the branch.

Thank you