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Precious G

1 reviews | Active since Dec 2021

16 Jul 2023, 09:06

OVERDRAFT ADJUSTMENT WITHOUT PRIOR ARRANGEMENTS

I am a customer of FNB since around 90's.

2020,I got rentrenched due to covid. I decided to hand my self over to debt counseling. I have been servicing my debts through the debt counselor( LDS).

June 30th, I had a shock of my life. I have an overdraft with FNB. So on this date after I got paid FNB decided they going to do an overdraft adjustment.

There was not a single notification to me to say FNB will do such. I m relaxed I know I m paying the debt review company so in my mind I m sorted.

I called FNB to find out what's happening. The agent told me I must contact the debt review. They are the people that needs to instruct Fnb to reinstate my overdraft balances. I was in tears on the phone asking myself, my whole salary is gone. My other debit orders for my policies etc, all that will bounce. The fnb agent told me I mustn't worry, if the debt review contacts them early this can still be sorted.

I called LDS the debt review company, explained my story. They were not very helpful, I was told Iust send my 3 months bank statement and nothing happened. That was Friday afternoon on the 30th of June. Weekend came I went to FNB, I was told the department I need to speak to don't work weekends I.must call on Monday.

All this is happening my debit orders are bouncing and I m stressed. I don't understand why is this even happening as I was told that the debt review will be handling all my debts. MONDAY came I called Fnb, I was told they couldn't find my overdraft payment that's why the adjustment happened.

I then called Legal and Debt Solution, I was told money was paid but someone used the wrong reference so Fnb is been putting the payments to their suspense account.

Now I m asking how long is all this going to take , I need money I don't even have money to go to work. I was told to wait until the funds are allocated then only I will get my money back.

On Wednesday I was handed over to the attorneys by FNB. I got a letter. I was then super confused as to how can this happen if I have been paying. I called FNB again, I was told the matter will be withdrawn after the investigation.

Today is the 16th of July, i m still waiting for my salary that Fnb took. I call every day I get told I must wait for the turn around time.

I have been living on handouts. I don't know how long am I expected to still wait. This is been so traumatic.

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Replies (7)
PG
Precious G's update18 Jul 2023, 07:48
Reviewer Update
Today is day 18 still don' have my salary that Fnb took.

I got a reply from Fnb after writing my review on hellopeter.

What Fnb is saying doesn't make send.





PG
Precious G's update18 Jul 2023, 07:59
Reviewer Update

Today I m on day 18 and I m still waiting for my salary from Fnb.

The below response from Fnb is confusing.

The last time I spoke to them, they confirmed the receipt of the money and assured me that it's allocated. The debt review company told me the money has been paid every month but because wrong reference was used , the money was sitting in the suspense account at fnb. Dear Mrs.GovuzaPlease be advised that according to the Bank’s records payments are not reflecting on the account.Kindly instruct your debt counsellor to provide us with bank proof of payment reflecting the account number, reference number, date, and amount for the payments to be traced and allocated to the account.The matter will be rectified as soon as we are in receipt of the proof of payment.Trust, you find the above in order. Should you have any debt review related queries please contact the FirstRand Debt Review Centre on the details noted below:Email address: ***Telephone number: *** Yours sincerely |
| | | Maureen Vergie |

FNB Retail, FNB Collections and Platform Enablement | +***6
First National Bank. A division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20).
For more information regarding the full legal disclaimer pertaining to this email, visit our website or download the FNB App. 07:57 he
Z
Precious Cerax
55 minutes ago
Previous 7 days
Transfer ***245
11Jul2023
R26,769.53
Transfer ***462
11 Jul 2023
R8,216.56
Transfer ***653
11 Jul 2023
R2,054.14
Transfer ***1
10 Jul 2023
R2,054.14
Older

These are the funds that was allocated 7 days ago.
So how can fnb say proof of payment must be sent.



This e-mail is subject to a disclaimer, available at https://www.firstrand.co.za/email-disclaimer/


I just don't understand this statement because according to the overdraft balance the funds has been allocated. So when you taking me back again to say no funds are showing, I m confused. So this means I m still going to wait for a very long time before my money is back into my account. Please ask Tracy from Fnb debt review. She knows the story Show quoted text
PG
Precious G's update19 Jul 2023, 09:59
Reviewer Update
Day 19 my account still not reinstated

Fnb can't tell me what's the hold up on reinstating my account.

I didn't go to work, I haven't paid my rent, schools opened my child's school expenses are not done.

All I hear from fnb is they waiting for response.
PG
Precious G's update21 Jul 2023, 16:51
Reviewer Update
Today I m on day 21, 3 weeks still waiting for Fnb.

I called them at 12 noon and I was promised that the Team leader will call me. He never did.

I think Fnb is to big to care about their customers. They took all my money I just don't know how do they think I m surviving.

Clearly they just don't care, I m just a drop in the ocean.


PG
Precious G's update26 Jul 2023, 11:38
Reviewer Update
At long last , i got refunded by First National Bank,

Probably if it wasn't of Tracey from the debt review FNB Dpt, this refund would have not happened. She literally followed up from different department on a daily basis on my behalf.

I just want to express my gratitude to you , Tracey. You are the only person that understood my pain . We definitely need more people like you in these business institutions especially the Banks. You have what we call "Ubuntu". You went beyond the call of duty.
I cant thank you enough, not even the debt counseling company (LDS) that I pay admin fee every month could do what you did for me. KEEP UP THE GOOD WORK! You are an asset to FNB, I hope they notice that.

Thank you again.
PG
Precious G's update19 Sept 2023, 22:27
Reviewer Update
I know Fnb is largest bank in South Africa. I wish they can stop treating us small accounts so bad.

So , after they messed up my account and caused all my debit orders to bounce because they erroneously took my money. Now they don't want to refund the bank charges they charged me.
When I call I keep on being told that they investigating. Surely they can't expect me to pay bank fees yet it wasn't my fault that my debit orders wasn' honored. I had enough money in the bank to Honore my debit orders before they decided to take it .
PG
Precious G's update17 May 2024, 10:25
Reviewer Update
MY HORROR EXPERIENCE WITH FNB

Since 2021 when i got retrenched Fnb is been tormenting me.
My account is under Debt Review , that means i have an agreement in place of the balance i owe FNB and they not suppose to charge me interest FNB being FNB decides when ever they feel like charging me interest they just do. on the 30th of March I was charged R1260.23

16 /05/2024 R753.58 was again taken from my account by FNB and that was my fuel money. So now i m told " your matter is been escalated. That means i have to wait for their turn around time for me to get my money back ..... this is sickening.