Overdraft

Dear FNB Customer Service,

I have noticed huge & serious discrepancies with my overdraft account, as well as your refusal to assist me in resolving the matter.

My overdraft limit is R50,000, and I recently deposited R46,000 into my account, expecting it to reduce my overdraft balance significantly.

However, after the deposit, my day-to-day balance reflected only R0, and I am still being informed that I owe R32,000 on the overdraft.

Despite repeated attempts to resolve this, your team has refused to close my account and has also failed to give me a statement of account.

Furthermore, FNB has refused to offer any solution to separate the overdraft from my cheque account, leaving me in a frustrating and difficult financial position.

I have not been provided with any clear explanation as to where the R20,000 from my deposit went if not toward the overdraft.

This lack of transparency and the refusal to allow me to settle or manage the account in any reasonable way is unacceptable.

I am requesting a full investigation into this matter and a detailed explanation of why I am being prohibited from closing the account or paying the outstanding balance.

I also urge you to either allow me to settle the account or separate the overdraft from the cheque account, as requested. Should this issue remain unresolved, I will have no choice but to escalate the matter to the Ombudsman for Banking Services.