TB
Tshepo B

1 reviews | Active since Jun 2014

05 Nov 2017, 09:51

Overdraft

i took an over draft account and used it this month, now i received an sms saying that i have over drawn my account and should make an immediate payment. how can this be cause this is the over draft for this month and this month is only 5 days old. this is ****.

please have this fixed as it will negatively affect my profile.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Nov 2017, 09:46
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

Best regards,