1 reviews | Active since May 2016
OVERCHARGING ON HOMELOAN, EXHORBETANT INTEREST EVEN WHEN ONE IS PLACED UNDER REVIEW
<p>This bank is the law unto their own. Overcharging, blatant diregard to court orders, overcharging and going against court orders. I have sketched the scenario over and over again. they say they will investigate and get back but they dont. They gave the lawyers a settlement figure, far more than what it was. When confronted they apologised and gave me R22000 back. Years of exhorbetant interest charges, even when i was placed under debt review. Where they did not calculate my last 6 bond repayments they added additional ineterest to their mistake. After 11 years of paying on a R590000 bond i paid them close to 1.1 million rand back in bond repayments and final settlement. when they say they going to investigate trust me they not. They cant even mail cause they dont want to incriminate themselves. I will do this based on fact until someone heres me. Their person that came back to me after 3 weeks of original post on nome more after that..</p> <p> </p> <p>Rahim Salamaan</p> <p>FNB Hello Peter Complaints Resolution</p> <p> </p> <p> </p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Thank you FNB for your response and sending documentation sent over a year ago. Answers were still not given. FNB tell me they gave me back R22000 on bond cancellation. First I heard of it but ok, its only after i queried. I asked why thorugh the set court proceedings for a 123 months no additional interest would be app**** and mine was set at 9.15% according to the debt review process, well above the interest at the time of between 7-8%. Well they app**** additional interest and additional in 2016 put in the red. All i want is recognition against failure and that monies owing. After this I will be taking the matter further.
Thank you FNB for your response and sending documentation sent over a year ago. Answers were still not given. FNB tell me they gave me back R22000 on bond cancellation. First I heard of it but ok, its only after i queried. I asked why thorugh the set court proceedings for a 123 months no additional interest would be app**** and mine was set at 9.15% according to the debt review process, well above the interest at the time of between 7-8%. Well they app**** additional interest and additional in 2016 put in the red. All i want is recognition against failure and that monies owing. After this I will be taking the matter further.
FNB know they have overcharged on this account. They know their systems are not always full proof. Dont give me documentation that you gave me over a year ago. FNB are not reading between the lines on their documentation. 123 months at 9.15%. you added additional ineterest hikes which condradicted the set agreement. Please look at your documentation and stick to the set agreements. Knowwhere did I get any correspondence of impending deviation. FNB just own up and I will lay this to bed.
FNB know they have overcharged on this account. They know their systems are not always full proof. Dont give me documentation that you gave me over a year ago. FNB are not reading between the lines on their documentation. 123 months at 9.15%. you added additional ineterest hikes which condradicted the set agreement. Please look at your documentation and stick to the set agreements. Knowwhere did I get any correspondence of impending deviation. FNB just own up and I will lay this to bed.
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
To whom it may concern
I thank you for your correspondence and await feedback by the 8th of February 2017. Please note that I am truly grateful for your assistance but please do not send me the same documentation, as I already have it and am awaiting further outcome. FNB in the last year and a bit hiked up my interest rates pushing me again into a negative balance, contravening the original court order. Please understand that and not throw me with more excuses.
I finally conducted the account right and I paid my dues to your institution. I was not ever going to be one of those individuals that just walks away and negate my responsibilities. I trust FNB will do the same. Please refer to above clause set out. It was contravened. Remember it is strictly stipulated that for 123 months this account would be structured at 9.15% and not what you did and pushed it up to 10.15%.
Regards
To whom it may concern
I thank you for your correspondence and await feedback by the 8th of February 2017. Please note that I am truly grateful for your assistance but please do not send me the same documentation, as I already have it and am awaiting further outcome. FNB in the last year and a bit hiked up my interest rates pushing me again into a negative balance, contravening the original court order. Please understand that and not throw me with more excuses.
I finally conducted the account right and I paid my dues to your institution. I was not ever going to be one of those individuals that just walks away and negate my responsibilities. I trust FNB will do the same. Please refer to above clause set out. It was contravened. Remember it is strictly stipulated that for 123 months this account would be structured at 9.15% and not what you did and pushed it up to 10.15%.
Regards
Good Day
Thank you for your response.
I have forwarded this to the relevant department who will contact you.
We sincerely apologize for the frustration and inconvenience caused.Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
Thank you for your response.
I have forwarded this to the relevant department who will contact you.
We sincerely apologize for the frustration and inconvenience caused.Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)