Overcharging my account

FNB has been charging me a wrong monthly account fee every time sending my account on a negative and when l contact them they will send you from left right to center. None of the consultant are able to assist you. You will stay on the phone and waste almost R200 worth of airtime because of FNB foolishness, this is the worst bank ever in South Africa. They have the worst service ever And they just want to keep people in depth.

Now they are telling me I should wait for Admin and that will take 2 to 3 days so my question is my account is gonna be on negative for that. Period. What a bank

This is very fun FNB to overcharge clients

Please below chat with FNB consultants

“I see as well it's a fusion account, but now the account is currently sitting on a negative balance and I cannot send a request for a downgrade if it's sitting on a negative balance. “

“If I may ask who were you chatting to before me so I may route chat back to the individual as from my end I am not able to please.“

“I am not sure exactly why was he sending a request to admin, hence I wanted to route chat back to him so he may continue. Let me quickly ask him if he did already send the request.“

“Thobane made mention that he logged the request to admin.“

Kindly await for feedback from admin.

They will not respond today, kindly chat to us after 2 - 5 working days.

Just a moment please I am still attempting to communicate with Thobani.

See what I am going through with this bank called FNB. What an experience it was experienced ever I just need to close all my account with this bank.

And they can’t even provide me with reference number of this case that means nothing has been done