LH
Larry H

1 reviews | Active since Mar 2017

29 Mar 2017, 10:21

OVERCHARGING

<p>Hello are there any legal suites pending or in progress against FNB for blatant overcharging.</p> <p>The bank just debits accounts at there free will for a whole lot of charges. They might have the best app in the banking industry, but they have no regards towards there customers. I have proof of alot of incorrect charges. Small example I ask the bank to pay a debit order the do so appreciate it then they debit me R165 for doing this. Then 2 days later they send it back and charge me R 185 for doing this. Then at the end of the month they still have the audasity to charge me penalty interest. I have a whole list of others. Wait this is the best one. I instruct my bank (by the way it is all by email) on the day it is supposed to be paid to send back the debit order, which doesnot reflect on my account as FNB 's day ends at 5pm in the afternoon. They send it back and charge me R 185 for this, they are not to charge you if I instruct the bank not to pay the debit order. I complain the manager phones me and says I cannot send back something on the day I must give them 2 weeks as the system will charge me.</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Mar 2017, 10:38
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)