Overcharged Services Fees/ Bad Customer Service

7 Oct. 2015 requested that the service charges on bus. acc changed to R200.00 p/m to be deducted on the last/ first day of the month. 5 Nov 2015 R300.00 Monthly Acc fee, R16.90 Value Added Serv. Fee, R90.00 Cash Deposit Fee and on 6 Nov 2015 R10.00 Monthly Account Fee was deducted which totals to R416.90 in total that was deducted. Called the call centre. Was told they need to investigate and get back to me. Got a call back to say the agent made an mistake and a refund will be done yet they are still investigating the case which will take 24/ 48 hours and the new date was only now today changed on the acc. FNB over charged me on account service fees yet when asked to refund and resolve the issue I must be patient. They are so quick to just take money of an account yet they aren't willing to assist to resolve this matter! Then I get treated as if I'm a imbecile not knowing how to run and manage my account. I've lost all my respect for this bank in the way that this case was handled...... With this post I want to warn people against the ******* way in how FNB operates by just taking money of the account steeling from people! Be aware!