RG
Roxy G

1 reviews | Active since Jul 2013

22 Jul 2015, 10:53

Overcharged on my device contract

I receive a monthly rebate from FNB for the cell c charge that is incorrectly debited for my FNB/Cell C device.<br> The Cell C debit increased from R100 to R110 in Febuary but the rebate did not. <br> <br> I raised this issue at the beginning of May and nothing has been done. I have completed debit order dispute forms but the Cell C amount continues to come off my account ever month.<br> <br> I haven't received any response despite sending numerous follow up email. Thank fully my contract end this month but I would really like the soon to be R60 that i have overpaid.<br> <br> These are the reference numbers that i have recieved SD*** SD***.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Jul 2015, 11:07
Official
Hello agriffin,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 725909.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)