1 reviews | Active since Nov 2012
Overcharged on FNB connect sim
<p>I was overcharged on my first invoice with FNB connect. The service charge should have been R50 but I was charged R62 and the 200 min bundle should have been R178 but I was charged over R230.</p> <p> </p> <p>I phoned FNB who confirmed it was a mistake and promised my money back. Nothing has happened since. </p>
Good Day
please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 992954
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day
please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 992954
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)