overcharged ***********

numerous times I have paid over a thousand rand in banking fees per month if I go in to the branch they tell me its normal and cant show me proof where the money went to. being fed up with his I went in to close my account and on two different occasions was told that they could not help me as the lady that can do this is not in. so the new month has started and my account is in debt again, who is going to pay for this as I am no longer willing to deal with fnb until they can show me were my money went and give me some sort of service