Overcharged, Ignored, and Insulted by FNB - RUN AWAY!!!

I logged a query with FNB on 29 April about being overcharged on my bond - my monthly repayment suddenly jumped from R7,900 to R8,660 with no clear explanation. Since then, I’ve received nothing but generic responses, was told about a R421 overcharge, and still have no real answers.

No one has explained how a R300 annual increase in my insurance premium justifies a R760 increase every month on my bond. I’ve asked for a full account reconciliation multiple times, and to this day, nothing. My next debit is coming up on 25 May, and I’m still going to be overcharged.

This issue has pushed me into financial difficulty, and instead of resolving it, FNB is stalling and ignoring me.

To anyone currently looking for a bond provider: RUN AWAY from FNB. You will be overcharged, ignored when you ask for help, and slapped in the face when you question them.

This is not how a bank that claims to care should treat its customers. Very disappointing from a brand that says, “How can we help you?”