1 reviews | Active since Jul 2016
Overcharged for additional credit card which I didn’t apply for.
Good day
I have just app**** for a credit card via the FNB app.
I only entered my delivery address once but now I am being charged for an additional card.
I do not want an additional card.
I have been on the phone with your call Centre for 30 minutes. Been transferred 8 times. Wasted more than R50 on airtime and still I’m nowhere.
How do I go about cancelling this card, which I didn’t apply for?
I cannot afford to waste money like this.
Please urgently advise.
Good Day Bianca Van Der Watt,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the credit card department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Bianca Van Der Watt,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the credit card department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***