Overcharge *******!

My husband banks with FNB (Norwood Mall). He went there to get his statements for income tax purposes (12 months worth of statements) - the reason why he needed them was because my computer crashed and I was unable to retrieve his statements that were kept in a folder as part of my emails. He is a pensioner and has banked with FNB since he started his first job in the 1970's. He was told that he would have to pay R25 per sheet that needed to be printed out - this may have been 24 or more sheets! I really feel that FNB is overcharging with a ridiculous amount for this service and is unhelpful when it comes to pensioners. They then tried to get him to register online and this was a disaster as he has no interest in doing banking online. He asked to speak to a manager only to be told that there was no manager there! He stormed out the bank. He now does not have the statements needed to complete his tax that has to be in by the end of the month. Shame on you, FNB for being so unhelpful and for letting one feel totally let down!