1 reviews | Active since Aug 2010
Overcharge on bank charges
Im really unhappy with the service at FNB. Ever since i was "upgraded" from gold to premier account my life has nothing but sorting out bank charges. I have never had bank charges for over R400 till now. Its not even a month on this account, which i dont even know what benefits i have on it. Worse, i have now a debit order (PMT Honfee) running, which i dont even know where it came from, causing me more charges. And FNB clients have been complaining about this debit order going out of their accounts but nothing is being done about it. Im so disappointed about how we are forced to pay all these charges caused by something you could have prevented.
Good day Elizabeth,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Elizabeth,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Elizabeth,
Thank you for your posting.
I have reviewed your complaint and noted that FNB Premier Resolution Centre had been in contact with you. Jacqueline had advised you the reason why your charges are high and offered to provide you with the Pricing guide which you declined and requested that your account be downgraded to a Savings account. A request to have your account downgraded had been logged and the relevant department would be in contact with you.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Elizabeth,
Thank you for your posting.
I have reviewed your complaint and noted that FNB Premier Resolution Centre had been in contact with you. Jacqueline had advised you the reason why your charges are high and offered to provide you with the Pricing guide which you declined and requested that your account be downgraded to a Savings account. A request to have your account downgraded had been logged and the relevant department would be in contact with you.
Regards,
Hello Peter Complaints Team
*** (option one)