overall customer experience deteriorating to all time low

FNB is becoming really bad: 1. no more emails to premier team. Thye take atleast 2 hours to respond to a query. This chat service is so bad, its not worth using. 2. no email statements are terrible. i no more get my statements, so mostly don't even go through them anymore. why cant fnb give the customers an option. Is it that hard? 3. i made a call to fnb connect, they opened a case but they just don't get back to me.