Over two weeks for delivery of platinum cards

On the 23/05/2015 I was contacted by an FNB salesperson to upgrade me to a platinum credit card and debit card, till today I have yet to receive the cards despite numerous calls and emails and even a store visit. I feel that no one at FNB truly cares or finds it urgent to sort out their error. I am sent from pillar to post and everyone still has to review the case and no one can just give me direct answers. This has to be the worst Platinum client service on the market, I will only receive the cards next week now that's there latest response or I can go into the branch and fetch it myself. I do not imagine any competing bank would take over two weeks for card deliver and require this much effort, let alone other banks platinum or premier divisions. As per FNB's marketing phrase 'How can we help you?\ I would like FNB to tell me When can you help me?"