1 reviews | Active since Mar 2014
Over riding arrangements
I have a credit card with FNB (I have had the account for over 35 years). A few months back I was in a vehicle accident and unable to generate an income to repay the full monthly installment. I contacted FNB to advise them I will not use the card any longer, however, will make monthly payments that cover more than the monthly interest and will pay more when I am in a position to do so. All payments have been made as promised. I am now being contacted by MBD attorneys (a collection company) and being threatened with legal action and extra costs. This does not make sense as payments are being made monthly as I committed to. Seems as if all FNB card is interested in is underhand deals to collection companies for them to make money and keep in business.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
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Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
