RM
Richard M

1 reviews | Active since Mar 2014

04 Sept 2019, 11:55

Over riding arrangements

I have a credit card with FNB (I have had the account for over 35 years). A few months back I was in a vehicle accident and unable to generate an income to repay the full monthly installment. I contacted FNB to advise them I will not use the card any longer, however, will make monthly payments that cover more than the monthly interest and will pay more when I am in a position to do so. All payments have been made as promised. I am now being contacted by MBD attorneys (a collection company) and being threatened with legal action and extra costs. This does not make sense as payments are being made monthly as I committed to. Seems as if all FNB card is interested in is underhand deals to collection companies for them to make money and keep in business.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Sept 2019, 13:09
Official
Good day Richard, 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF.

Regards, Hello Peter Complaints Team 

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