OVER PROMISING AND UNDER DELIVERING!

Item: FNB (First National Bank)
Rating: 2
Author: Elizabeth T

I sent an e-mail to FNB advising them that I have not received any statements for 4 years and also requested assistance in contacting their legal department. On the 20th August, they responded via e-mail saying that they would revert back to me shortly! It's now SIX days later and I am still waiting!

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Replies (1)

FNB (First National Bank)'s replyOfficial

26 Aug 2015, 13:38

Hello Liz Theunissen,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Premier Banking who will provide you with feedback.

The reference number is 747957.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply26 Aug 2015, 13:38

Official