Over promising and no delivery

On the 19/11/2018 I visited a branch in Westgate mall. Mind you I walk on crutches due to a recent operation and time factor. I was assisted by one of the consultants and I opened a new Premier Cheque Account as I requested to have old account cancelled due to complaints I have logged with FNB but never sorted. She further sold me a Funeral Package and a 2GB data package that she stated will be debited on the 1st of each month and the next debit will be prorated and the sim card is preloaded and active. Last night, I inserted the sim card and received an activation sms. This morning to my surprise, No Data so I called 147 and followed the options provided. 1st Consultant who took the call, decided to send me back to the IVR, the second consultant Knowledge who took the call messed my entire day, not willing to assist making excuses and trying to get rid of me and further hung up on me. Sadly the information that she shared does not correspond with what I was told at the branch and now I have to suffer the costs of both consultants who gave incorrect information. 147 consultant informs me that there was a debit rejected on the account for the package as it is debited 24hrs upon taking up the sim card, I was not told this by the branch consultant, 2ndly the consultant cannot confirm which account was debited. When I requested for a supervisor I went through delay tactics and told there are no supervisors until 8am, I must call back on the 1st of December as she cannot help she can only log a call or I must go back to Westagate and deal with the branch consultant myself. What **** is this????