Over Promise & Terrible Under Delivery

<p>Offered me a loan and I took up the offer. Only to get to the last page and accepting the repayment agreement etc. The then it says that an agent will have to phone me to finalise the deal. Which never happened and after a week and a half already complaining on website nobody phones me and I phone in to be told the offer expired after ten days??? My mistake now. I was awaiting call from FNB, was never my work to contact. This is absurd service and I have been such a loyal client of FNB for so long. Yet you feel nothing about that offer you gave me or the fact that I received no service. Phoning in and being sent from one department to the next and no one can assist and finally cutting the call because the 4th department being sent to I was holding on for 20 Minutes. INSANE!!!! </p>