Over Promise and Under Deliver!!!!

I got offered a Platinum Credit Card with all the Premier Banking and all things nice, but 4 weeks later I am still fighting everyday just to get an answer on the progress/status off my card, so that I can rather close my account and move to ABSA or Standard Bank. I do not know why FNB offers you a premier banking facility if they are worse than a normal Call Centre. I have spoken to every lady at Premier Banking and all start of with apologizing for the bad services that you have experienced from the previous helper and promises they will contact you within 24hrs and send you ref no's. but to my surprise, no of them ever gets back to you. FNB please stop false advertising and rather spend the money on training your staff on punctuality towards customers. This is the worst service I have ever received from such a big National Agency