GO
Gerhard O
1 reviews | Active since May 2019
03 May 2019, 11:24
Over Promise and Under deliver!!!!
I have been offered a Gold Cheque account and was advised I will be getting a personalised gold card from the courier company. The courier company contacted me several time now over the last five weeks to confirm if I will be available the next day to receive my card. I have confirmed every time and every time received an SMS to advise that my card will be delivered the next day.
I have now lost all confidence in the bank and will be closing my account, my wife's account and also my children's accounts with FNB. I don't want anything to with an institution that has such poor service providers doing business with them!
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FNB (First National Bank)'s replyOfficial
03 May 2019, 13:11Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply03 May 2019, 13:11
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***