Over promise and no delivery... Swap Now means Swap Never....

<p>I opted to switch banks and requested a call back on the online app. I received a confirmation message that I will be called within 24 hours. I did not get my call back. I raised a complaint on the online app and was called on 21 October. I was promised that a quote was going to be e-mailed to me on the same day. I received a courtesy call Monday, 24 October, in order to confirm that my complaint was addressed and I informed the lady that I have not yet received my quote and I was assured that I should receive it soon... well another day passed and still no quote. Thapelo did not try to contact me on my mobile or via e-mail. I am not sure as to what the problem is and if I look for another bank that is serious about service excellence. It is now 26 October with no communication and the discussed quotes that are valid for 5 days nowlapsed. I lodged two complaints on the FNB site and Melinda Duvenhage and Zanele Sishange just to have the problem not attended to ... seriously... I have been a long standing customer of Wesbank and do not understand the treatment.</p> <p> </p>