JB
Johan B

1 reviews | Active since Oct 2016

23 Aug 2017, 08:37

Over priced and debit orders with no warning

Everone at FNB should be very carefull with their account as FNB now charged me almost R4000 bank fees over the last 2 months. Using your card at any toll roads they charged you R110 each time you swipe your card. I'm a FNB Premier account holder and ask one of the consultants to please reverse this as there was no warning send to me but started to send a warning sms 2 - 3 weeks ago after taking R1870 last month of my account. I've paid this #items no pay for almost 3 months and stil they don't want to approve my application for an overdraft. I've done a request for a cheque account and overdraft with another bank and is pre approved. I do not really want to leave FNB as my car finance is with Wesbank. But unfortunately FNB leave me no choice as the consultant said they will only reverse 50 % of the one months debits. My bank is now in almost a - R4000 and if I did my calculations correct my bank needed to be in a + R2000. Leaving FNB and take my car finance to another bank would be the best.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Aug 2017, 09:16
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

Your complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)