Over payment and no refund

Item: FNB (First National Bank)
Rating: 1
Author: Phumzile M

I am under debt review,requested a settlement amount on the 27 March 2018 and I made payment on the 27 March 2018.The debt councilor through Hyphen made a payment to FNB debt review department on the 3rd of April 2018.My debt councilor sent an email to request a refund and they were told that there is no refund.Am confused because I settled the accounts so I have to be refunded the payment they received on the 3rd April 2018. Please advise why am I not receiving a refund.My id is ********** 751086.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

09 May 2018, 14:42

Good Day Phumzile-Msibi,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Debt review and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply09 May 2018, 14:42

Official

Good Day Phumzile-Msibi,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Debt review and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Phumzile M's updateReviewer Update

18 May 2018, 15:35

Thank you for the response but am still disappointed because it’s like am dealing with two different banks, two payments where made for a loan account and credit card,I am still waiting for the credit card to be refunded. After this I am closing my account seriously.

Phumzile M's update18 May 2018, 15:35

Reviewer Update