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Sharnay Scl;andes

1 reviews | Active since Sept 2009

12 Oct 2016, 16:09

Over **** or Harasment

<p>FNB has the worst call centre staff I have ever come across-I get so many FNB offers coming through on my phone,I seriously have a hatred problem with them,,so many SMS's coming through on my phone that I want to close my account and go to another bank.</p> <p>When FNB call centre phone me, they slip in the conversation that "this is a recorded call" and I say to them,If this is a recorded call,I want the reference number so that I can recall for future purposes and they go blank and cant give me a reference for my recorded call-so whats the point?</p> <p>Anyone have any suggestions which bank will not harass me as much</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Oct 2016, 16:36
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

Please refer to the email I have sent to you regarding the matter.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

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