TP
Tina P
1 reviews | Active since Aug 2015
04 Sept 2024, 09:17
OVER DEDUCTION ON A PERSONAL LOAN STILL NOT RECEIVE MY MONEY BACK
It doesn't help you phone you lodge a complaint NO SERVICE POOR SERVICE by FNB. They over deduct on my account R950 and it is now 5 days later that i still do not have my money back. Last month they also double deduct. I lodge a complaint on their web, i receive a phone call just to inform me it was a system error. No system can make an error by itself it is a person that is not doing their job as far as i am concerned. I am a client of FNB for 20 years and this is how i am treated!! POOR SERVICE!
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Replies (3)TP
Tina P's updateReviewer Update
04 Sept 2024, 11:41Good day FNB
Thank you for being so quick on Hello Peter and open a formal complaint. My problem is that is all that is happening. One complaint is opened upon the next one and nothing is done about my refund.
Thank you for being so quick on Hello Peter and open a formal complaint. My problem is that is all that is happening. One complaint is opened upon the next one and nothing is done about my refund.
TP
Tina P's update04 Sept 2024, 11:41
Reviewer Update
Good day FNB
Thank you for being so quick on Hello Peter and open a formal complaint. My problem is that is all that is happening. One complaint is opened upon the next one and nothing is done about my refund.
Thank you for being so quick on Hello Peter and open a formal complaint. My problem is that is all that is happening. One complaint is opened upon the next one and nothing is done about my refund.
TP
Tina P's updateReviewer Update
06 Sept 2024, 09:39AFTER MANY PROMISES AND COMPLAINTS I RECEIVE A TELEPHONE CALL YESTERDAY PROMISE MY MONEY WILL BE REFUNDED BACK INTO MY ACCOUNT! ITS NOT...WHEN I PHONE I AM SEND FROM PILLAR TO POST OR JUST BEEN CUT OFF BY SOME IS THIS HOW YOU WANT TO DO BUSINESS
TP
Tina P's update06 Sept 2024, 09:39
Reviewer Update
AFTER MANY PROMISES AND COMPLAINTS I RECEIVE A TELEPHONE CALL YESTERDAY PROMISE MY MONEY WILL BE REFUNDED BACK INTO MY ACCOUNT! ITS NOT...WHEN I PHONE I AM SEND FROM PILLAR TO POST OR JUST BEEN CUT OFF BY SOME IS THIS HOW YOU WANT TO DO BUSINESS
TP
Tina P's updateReviewer Update
06 Sept 2024, 17:08Thank you after a week my refund was processed. Thank you FNB
TP
Tina P's update06 Sept 2024, 17:08
Reviewer Update
Thank you after a week my refund was processed. Thank you FNB