over charged for repairing

Subject: Unfair Treatment and Excessive Charges for Device Repair under Warranty

Dear FNB Device Division Team,

I am writing to express my extreme disappointment and frustration with the service I received from your division regarding my defective Samsung A04 device. Despite being under warranty, I was slapped with excessive charges for repair and courier fees.

Background: - Purchased Samsung A04 in August [2023} ] on a 24-month installment plan (R99/month) - Device malfunctioned two weeks after purchase, displaying reboot message - Contacted technical support, followed troubleshooting steps, and sent device for assessment - Received quotation for repair, exceeding device value - Informed that warranty does not cover damage due to cracked screen

Issues:

1. Excessive repair quotation: The quote I received was unreasonably high, considering the device's value. 2. Un disclosed courier fees: I was not informed about the R250 courier fee until after I rejected the quote. 3. Warranty issues: Cracked screen renders warranty void, yet I was not informed of this before sending the device. 4. Remaining installment payments: Will I be liable for the remaining 12 months of installments for a non-functional device?

Concerns:

- Lack of transparency regarding costs and warranty conditions - Unfair charges for repair and courier services - Unclear communication regarding device assessment and quotation process - Uncer*****y about installment payments for a defective device

Requests:

1. Reconsider the repair quotation and provide a reasonable estimate. 2. Waive or reduce the courier fee. 3. Clarify warranty conditions and provide written documentation. 4. Address installment payment obligations for the remaining 12 months.

Resolution:

I request a prompt resolution to this matter, ensuring fairness and transparency. If unresolved, I will seek further action.

Contact Information: Phone: [***] Email: [***]

Thank you for your attention to this matter.

Sincerely,