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tinyiko phora/mata

1 reviews | Active since Jun 2014

25 Dec 2015, 22:31

over charged

I went to the bank again to downgrade my account from check account to savings as i explained to the manager last time we spoke and was suppose to pay the balance of R340 ,i am still waiting to pay the amount as soon as i get money to because am being overchafged because i am not using the check account ,i cant pay the charges when not using the account.i recently checked my balance via cell phone banking as it is free.the account is charged again..i cannot pay the amaount.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Dec 2015, 09:14
Official
Hello tinyikomata,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 837826.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)