Over changed banking fees

April this year I went to an FNB branch to open an account, initially the consultant recommended that I open a Fusion Premier Account, he submitted my documents, but the request was declined, and we ended up opening an Aspire account.

Yesterday I noticed that from inception I was charged banking fees for the Premier account instead of the Aspire account. I went to the branch, and they confirmed that my online banking corresponds with the Aspire package and a request to downgrade was submitted via smart chat.

I then called the call center to request for assistance in claiming for the over changed banking fees and I was told that their system reflects that I am on a Priemer account and will not be refunded irrespective of me not having access to the benefits I was charged for.