Over a week to open an account

<p>How can we help you? : Opening this account has been a nightmare! I don't even know where to begin. So a week ago I opened my account on the phone as I was told I couldn't do it online due to an eBucks account in my name. I was told that I qualified for credit card and overdraft and submitted all my paperwork. I was told after submitting the paperwork that I would have an answer in 24 hours. I received my cheque card on Tuesday (3 business days after opening). I tried to activate the card online and I couldn't. I tried to do it over the phone and I couldn't. I went into the branch where i was for over an hour because of lack of staff. They then lifted a hold on my account and said I had 2 eBucks accounts to my name. The consultant did not activate my card though which was why I went in. I then phoned in to activate my card. I was then told by the eBucks team that the account with 2900 points belonged to someone else and they didn't know why it was sitting under my name. I have now followed up on my overdraft and credit card applications as I still have heard nothing and was told they need to call my HR department to verify despite me sending through my work contract, payslips, 3 months bank statements and a copy of my ID. The lady then said to me that I need to wait to hear back after they call my HR as it's the festive season and people take leave so the wait is always longer. Tell me, would you accept this service personally or would you cancel your account and go elsewhere? I went to FNB as they are meant to be the best in the country. Clearly NOT! All of my time, my phone bill, my petrol has been wasted here. </p>