over 30 years a customer and I expect better service.

I am extremely dissatisfied with FNB. As a loyal customer for over 30 years, I expected better service. I’ve been placed under debt review for several months, yet no one has been able to explain why.

Upon turning 55, I should be exempt from paying banking fees, but FNB informed me that, due to being under debt review, I am not eligible for this benefit. However, after contacting FNB's debt review department, they claimed there is no record of me being under debt review and advised me to contact the credit bureaus for clarification.

This conflicting information is completely unacceptable. I demand answers, or I will not hesitate to share my negative experience publicly and encourage others to switch banks as well.