1 reviews | Active since Jul 2011
over 30 minutes on the phone, 6 different departments no one helps
So as I am writing this review, I have been on the line with FNB for over 30 minutes. I'm trying my best to increase my daily credit card limit for online purchases. This should be a relatively easy task as more funds are available that needed. But I get transferred from one department to the next. This apparant simple request is impossible to resolve due to FNB's poor service.
And now the number I was told to phone ********** after 35 minutes is not working. Apparantly the number does not exist.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***