Over 3 weeks - still no response/ info recieved

Item: FNB (First National Bank)
Rating: 2
Author: Nomboniso T

On the 16 Feb 2016, I app**** for Business account via Online Process. I got an email confirming with ref 1-KXOZLQ. On the 19 I called checking if there are no outstanding documents, and yes I was told that my proof of residence was rejected. I then sent another to [Email Removed] on the 19 Feb 2016. Since then I never received anything till today. I've been trying to contact them on ***, they are sending me up and down, the branch couldn't assist when I enquire, they gave me the same number. I desperately need this account asap.

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Replies (1)

FNB (First National Bank)'s replyOfficial

09 Mar 2016, 10:50

Hello Bororowaka,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 88****.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply09 Mar 2016, 10:50

Official