Over 3 weeks and still no account - NO SERVICE

Item: FNB (First National Bank)
Rating: 2
Author: Gerhardus H

We have been trying to open a business account and it's taking FOREVER with no-one who we can call or anyone to take responsibility. We escalate and escalate with ZERO results. Worst ever experience. what happened to service levels and customer experience ?

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

30 Sept 2015, 09:57

Hello hardusGPhavenga,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 769672.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply30 Sept 2015, 09:57

Official